FAQ,s
1. What does Mahj & Me sell?
Mahj & Me specializes in high-quality mats and accessories designed for tile-based games, helping players enjoy a better and more organized gaming experience.
2. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping availability and delivery times may vary depending on your location.
3. How long does it take to process an order?
Orders are typically processed within 1–3 business days after payment is confirmed.
4. How long will delivery take?
Estimated delivery times are:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery times may vary due to customs processing or courier delays.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email (when available) so you can monitor your shipment.
6. Can I change or cancel my order?
If your order has not yet been processed for shipment, please contact us as soon as possible. We will do our best to accommodate your request.
7. What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit/debit cards and other supported payment options.
8. What should I do if my order arrives damaged?
If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging so we can assist you.
9. Do your mats fit all tile games?
Our mats are designed to work with many popular tile-based games. Please review the product description and dimensions before purchasing to ensure compatibility with your specific game.
10. Are the product colors exactly the same as shown in the photos?
We strive to display product colors as accurately as possible. However, slight variations may occur due to different screen settings and lighting conditions.
11. Can I return or exchange my order?
Please refer to our Return & Refund Policy for complete details regarding eligibility, return conditions, and the return process.
12. How can I contact Mahj & Me?
You can reach our customer support team through the contact form or email address provided on our website. We aim to respond to all inquiries as quickly as possible.